About This Business
MKZ Services (legal entity MKZ Group LLC) is a heavy-duty truck and trailer repair shop located at 1041 Lake Road, Building D, Medina, OH 44256. We provide diagnostic, mechanical, electrical, and preventive-maintenance repair services for semi trucks and trailers, and we supply and install the parts and tires those repairs require.
Customer service: Phone 234-400-9288 • Email office@mkztrans.com • 1041 Lake Road, Building D, Medina, OH 44256.
On this page
1. Payment & Pricing
Repairs are billed as labor plus parts. Labor is charged at our shop's hourly rate, and parts and tires are charged at the price quoted for each job. We provide an estimate before work begins, and we obtain your authorization before performing the repair.
How you can pay
- Major credit and debit cards, processed securely through Stripe
- Cash or business check, in person at the shop
Card payments are processed by Stripe. MKZ Services does not store your full card number. Prices are quoted in U.S. dollars (USD). Payment is due upon completion of the work unless other written arrangements have been made in advance.
2. Refund & Dispute Policy
Because our work is a performed service, completed labor is non-refundable. Instead of cash refunds on labor, we stand behind our work with a limited workmanship warranty (see Limited Warranty): if a repair we performed fails due to our workmanship within the warranty period, we will re-perform that work at no additional labor charge.
- Diagnostic and inspection fees are non-refundable, as they cover work already performed.
- Deposits collected to order parts are handled under our Cancellation Policy.
- Defective parts are handled under our Return Policy and the applicable warranty.
Disputes — please contact us first
If you are not satisfied with a charge or a repair, please contact us before filing a card dispute or chargeback. Most issues are resolved quickly once we understand the problem. Reach us at 234-400-9288 or office@mkztrans.com, and we will respond within 2 business days and work with you toward a fair resolution.
3. Return Policy (Parts)
This return policy applies to parts and tires supplied by MKZ Services.
- Defective parts are covered under the applicable manufacturer warranty and our Limited Warranty. Bring the part and your receipt to the shop and we will arrange a warranty replacement.
- Installed parts cannot be returned once installed, except when they fail under warranty.
- Special-order parts are non-returnable once ordered, because they are purchased specifically for your vehicle.
- Unused, uninstalled stock parts in original condition and packaging may be returned within 30 days with a valid receipt. A restocking fee may apply.
4. Cancellation Policy
- You may cancel a scheduled service free of charge before work has begun.
- If a deposit was collected to order parts, it is fully refundable until the parts are ordered. Once the parts have been ordered, the cost of those parts is non-refundable, but any remaining balance of the deposit will be returned.
- Missed appointments or late cancellations after parts have been ordered or work has begun may be subject to a charge covering parts and any labor already performed.
To cancel or reschedule, call 234-400-9288 as early as possible.
5. Limited Warranty
MKZ Services provides a 90-day limited warranty on repairs, covering both the workmanship we perform and the parts we supply, whichever manufacturer terms are shorter for a given part.
What is covered
- Defects in the workmanship of repairs we performed
- Failure of parts we supplied and installed, subject to the manufacturer's warranty
What is not covered
- Customer-supplied parts (parts you provided for us to install)
- Normal wear and tear, abuse, accident, misuse, or continued operation after a fault appears
- Damage caused by unrelated components or by repairs performed elsewhere
To make a warranty claim, contact us within the warranty period at 234-400-9288 or office@mkztrans.com. Warranty repairs are performed at our shop in Medina, OH.
6. Privacy Policy
We collect only the information we need to provide our services: your name and contact details, your vehicle and repair information, and payment information needed to complete a transaction.
- Payments: card payments are processed by Stripe. We do not store your full card number on our systems.
- Use: we use your information to perform repairs, communicate about your service, process payment, and keep service records.
- Sharing: we do not sell your personal information. We share it only with service providers (such as our payment processor) as needed to complete your transaction, or where required by law.
To ask about the information we hold about you, contact office@mkztrans.com.
7. Terms of Service
By authorizing repairs with MKZ Services (MKZ Group LLC), you agree to the following terms.
Authorization
Work is performed only after you authorize the estimate. If additional work or parts are needed beyond the original estimate, we will contact you for approval before proceeding.
Payment and vehicle release
Payment is due upon completion of the work. Vehicles and trailers are released after payment is received. Vehicles left at our facility are stored at the owner's risk.
Limitation of liability
Our liability for any repair is limited to the amount paid for that repair. We are not responsible for indirect or consequential losses, including lost revenue or downtime.
Governing law
These terms and all services are governed by the laws of the State of Ohio. Any dispute will be handled in the courts located in Medina County, Ohio.
Contact
MKZ Services (MKZ Group LLC)
1041 Lake Road, Building D, Medina, OH 44256
Phone: 234-400-9288
Email: office@mkztrans.com